DAVID L. JOHNSON
Vice President, Customer Service
DTE Energy
A PASSION FOR SERVICE
By: Damon Autry
Everyone is a customer at one time or another everyday, so customer service has a heightened sense of importance in today’s marketplace. Indeed, ensuring all customers are satisfied with the products or services they receive is a laborious task, but those businesses that view customer service as more than just a department are on the fast track to gaining consumers’ continued gratitude.
David Johnson, vice president of customer service at DTE Energy, understands this concept. Customer service is his passion. He realizes it’s a dynamic relationship whereby organizations have to maintain a keen focus on the value of their customers. “Our customers’ expectations are always in the forefront of our minds,” Johnson says. “Keeping up with those expectations set forth by our customers can be a challenge at times. But our senior leadership team has really taken a pro-customer position, and we’ve placed a lot of emphasis, time and resources to improve how we interact with them.”
