PNC Team during the ribbon cutting ceremony on March 27 at the new branch location, Photo by Michigan Chronicle
PNC Bank has expanded its presence in Detroit with the grand opening of a state-of-the-art branch at 15360 Wyoming St. on March 27. The 2,728-square-foot facility brings advanced banking technology and personalized financial services to the Livernois-McNichols community, also known as the Marygrove neighborhood. It offers both digital and in-person solutions to meet the needs of local residents.
Michael Bickers, PNC Regional President for Detroit and Southeast Michigan, expressed the bank’s dedication to the community and highlighted PNC’s investments in the Livernois-McNichols community, including support of the groundbreaking Marygrove P-20 project.
“This new, state-of-the-art branch further extends our commitment to serving the community by bringing PNC’s full suite of financial products and capabilities to this thriving Northwest Detroit region,” Bickers said.
The new PNC branch integrates advanced banking solutions to enhance customer experience, including:
- Video Banking Machine: An enhanced ATM allowing customers to conduct teller transactions via remote audio and video communication with a banker. Customers can cash checks, make deposits, transfer funds, and receive live assistance for complex transactions.
- Advanced Technology: Screen-mirroring capabilities enable customers to project their mobile or tablet screens onto large plasma displays for guided digital banking tutorials.
- Workstations of the Future: Flexible workstations provide customers the convenience of interacting with bankers using mobile devices in a comfortable setting.
- Highly Trained Bankers: To provide the best service along with PNC’s full range of financial products.
- Instant Debit Card Issuance: Customers can receive debit cards on-site, eliminating wait times for mail delivery.
PNC’s investment in Detroit reflects its commitment to financial literacy and economic empowerment, particularly for the city’s Black community. Nationwide, financial literacy among Black Americans remains a pressing issue. According to the TIAA Institute’s Personal Finance Index, Black adults answered an average of 38% of financial literacy questions correctly, compared to 55% for white adults. Furthermore, a 2022 study by the National Financial Educators Council estimated that financial illiteracy cost Americans more than $352 billion collectively in 2021, with Black communities disproportionately affected.
Detroit, where Black residents make up nearly 80% of the population, faces similar challenges in financial literacy and access to banking services. Data from the Federal Deposit Insurance Corporation (FDIC) reveals that 13% of Black households in the U.S. remain unbanked, compared to just 2% of white households. In response, PNC has expanded its financial education initiatives, offering workshops and digital tools designed to bridge the financial knowledge gap and help Detroiters build wealth.
Shemika Lane, Branch Manager at the new Marygrove Branch in Detroit, is a lifelong Detroiter who highlighted that it’s not just about opening an account and sales but also about the importance of financial literacy and access for Detroiters.
“The biggest thing that we lack in our community is financial literacy,” Lane said.
“I’m very intentional on making sure that I teach the clients that come in here the importance of having the checking account, the importance of saving, the importance of building their credit up, and having those intentional conversations and setting people up for financial success.”
PNC’s retail banking network now includes approximately 2,200 branches across the United States, with nearly 60,000 fee-free ATMs accessible to customers nationwide. As one of the largest diversified financial institutions in the country, PNC continues to strengthen its presence in historically underserved communities, emphasizing inclusive banking solutions and economic development programs.
With the launch of the Wyoming Street branch, PNC aims to provide Detroit residents with greater financial access, improved banking experiences, and the tools necessary for long-term financial success.
For more information on PNC Bank and its services, visit www.pnc.com.
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