Michigan Unemployment Agency Offering Phone Appointments

Michiganders have the opportunity to call and schedule an appointment with the Michigan Unemployment Agency for the first time since the pandemic. 


The UIA announced Tuesday it’s over-the-phone appointments offering personal support to unemployment services. 


“We’re excited to offer this additional option for customer service,” said UIA Director Steve Gray. “This new scheduling system is another tool to help us ensure continued service to Michigan’s residents who are facing unemployment during the COVID-19 pandemic.”


Customers can call with the following issues:


  • I filed under the wrong Social Security Number
  • My claim is inactive
  • I am unable to certify for all weeks needed
  • I need to file a claim, but one is already filed in my name
  • I do not have the link in MiWAM to file a claim


Scheduled appointments are available from 8:15 p.m. to 4:25 p.m. Monday through Friday. Appointments can last for up to 20 minutes.

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