Limited In-Person Services To Return To City Hall Beginning July 6

Several city departments at the Coleman A. Young Municipal Center will resume in-person services next week for the first time since the Coronavirus Stay at Home Order began in March, City officials announced today. Residents will be able to schedule appointments starting Monday, July 6th for certain services within the Building Safety, Engineering & Environmental Department (BSEED), Public Works, Tax and Assessor’s Office and Appeals & Hearings.

To keep guests and employees safe, the City launched COVID-19 Safe Workplace Standards. Anyone entering the building must first go through a temperature-screening checkpoint at both the Woodward and Randolph entrances, wear a mask or face covering and observe physical distancing requirements in communal areas such as elevators, stairways and waiting areas. Office capacity regulations, as set by the state, will be strictly enforced. Prior to reopening, each city worker staffing these offices will be tested for COVID-19. These employees will follow strict health protocols, including daily temperature checks upon entering the building, wearing masks and social distancing.

Where possible, staff will also provide curbside assistance to further reduce the number of people in CAYMC. When scheduling an appointment, callers should inquire about curbside services available for their needs.

Appointments for in-person or curbside services can be made by calling the department directly, where available. Many services and payments can still be handled remotely online or via the DivDat mobile app, and customers are encouraged to call departments with questions.

The below departments will have limited staff to accommodate walk-in services. Individuals visiting these departments should note which services will be available and the updated hours of operation prior to leaving home.

No department personnel will be accepting cash as a form of payment; personnel will only accept debit and credit transactions. Cash may be used at the DivDat Kiosk located inside the Coleman A. Young Municipal Center. There are also 56 locations throughout the city. To locate a Kiosk near you, visit

Buildings, Safety Engineering and Environmental Department

Monday – Thursday, 8:00 AM – 4:30 PM                                                                                              (313) 224-2733,                                                                                        Customers are encouraged to use Accela / eLAPS for service 24 hours a day, 7 days a week.

  • Licenses
  • Permits
  • Dangerous Building Deferrals
  • Property Maintenance Inquiries
  • Construction Inspection Inquiries

Department of Appeals & Hearings

Monday – Thursday, 9:00 AM – 3:00 PM, Friday, 9:00 AM – 1:00 PM                                                (313) 224-0098,

  • Filings and inquiries
  • Blight clearances

Department of Public Works

Monday – Thursday, 8:00 AM – 4:30 PM                                                                                            (313) 224-3901, Suite 642

  • Right of Way Permits
  • Maps & Records

(313) 224-3954                                                                                                                                     Plan Review Appointments, Suite 601

(313) 224-3901 or (313) 224-3904                                                                                                Commercial collection account services (new account, account changes, account cancellations, Suite 611

Detroit Taxpayer Service Center

Monday – Thursday, 8:00 AM – 4:30 PM                                                                                            (313) 224-3560,

  • Electronic Payment Center, Suite 154
  • Current Property Taxes
  • Delinquent Personal Property Taxes
  • Income Taxes
  • ·Investor Relations
  • Clearances
  • Billing/Accounts Receivable
  • Questions regarding City issued checks
  • Homeowner’s Property Tax Assistance (HPTAP)
  • Application Assistance (including participation in PAYS program)*
  • Property Transfer Affidavits
  • Principal Residence Exemption
  • Property Name and/ or address changes
  • Assessment General Qs
  • Appeals – Michigan Tax Tribunal/State Tax Commission (Board of Review)
  • Property Valuation and more complex assessment questions

When possible, individuals are encouraged to call ahead or make an appointment for all services.

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