The more than 17,000 team members that are employed by Quicken Loans and other associated companies that make up the “Rock Family of Companies,” working in downtown Detroit will not have a reason to call in sick anymore. Monday, the Rock Health Collective, a state-of-the-art concierge health and well-being center powered by Premise Health was introduced inside the First National Building.
Officials said the facility is the first and only employer-sponsored on-site health center and pharmacy of its kind in Detroit created exclusively for company team members.
“We always look at what we can do to make our team members’ experience here better,” said Mike Malloy, Chief People Officer of Quicken Loans. “We found them having to go long distances to see providers, family services, physical therapy, and other services and we wanted to make that more convenient here for them. It’s part of our way to serve our team members so that they can serve our clients.”
Located on the top floor of the First National Building, the 17,000-square-foot facility will offer convenient access to a wide spectrum of health care needs. The comprehensive service offering includes primary care, urgent care, full-service pharmacy, behavioral health, physical therapy, chiropractic, wellness coaching, care navigation, marriage counseling and more.
Leading direct healthcare company Premise Health with provide the services at the Rock Health Collective. On average, Premise Health performs above the 90th percentile on national quality measures and sees an average net promoter score above 90. Quicken Loans team members will have access to these premium quality services at significantly lower costs than they would pay in normal provider settings. The center plans to see around 10-15 patients per day.
“Quicken Loans and Premise Health share the same passion for healthy workplaces and we are excited to partner with Quicken Loans on the creation of the Rock Health Collective,” said Premise Health President Jami Doucette. “Quicken Loans’ award-winning culture is a reflection of the value it places in its team members, and we look forward to working together to innovate how team members access and experience health care.”
The facility offers services to Quicken Loans employees at lower costs than they would pay in normal provider settings. For employees with PPO health insurance, copays are $0 through the end of 2019 and $5 after that. A high-deductible plan starts at market rate, or $25, for copay.
“It’s a tremendous benefit for team members from a cost perspective,” said Pranav Kothari, director of health care strategy for the Rock Family of Companies, during a tour of the new center.
The Rock Health Collective had a soft opening last week and will begin providing services Tuesday, October 15. It was designed by the interior design firm Pophouse, formerly known as dPop.