After website woes, White House to push benefits of Obamacare


Washington (CNN) — Battered by two months of bad publicity over the Obamacare website, the White House is going on the offensive to tout what it sees as the good news about the President’s signature health care reforms.

President Barack Obama will launch a three-week campaign intended to highlight the benefits of the 2010 Affordable Care Act with a White House event at 2:30 p.m. ET on Tuesday, a White House official told CNN.

The event comes a day after the problem-plagued Obamacare website handled more than 1 million visitors with no major problems, according to administration officials, who provided no other details such as how many of the users were able to fully enroll.

After the botched website launch on October 1, the administration hopes the ability of to handle heavier than average volume signaled a major step forward in getting people to sign up for health coverage now required by law under the reforms.

However, officials warn glitches will persist and describe the website as an ever-evolving work in progress. In addition, insurance companies say some “back-end” aspects of the system continued to malfunction.

In particular, insurers say there are problems with applications from people who signed up through the website, including erroneous or missing information.

Critics led by conservative Republicans trying to dismantle the health care reforms known as Obamacare say the website problems foreshadow deeper failings of the law that passed with no GOP support.

“It’s not just a broken website; this bill is fundamentally flawed,” House Speaker John Boehner said Tuesday, later adding that “when you look at Obamacare, what you see is a government-centered health care delivery system.”

Americans don’t want that, the Ohio Republican insisted, declaring they instead they “want to be able to pick their own type of health insurance, they want to be able to pick their own doctor and they want to be able to pick their own hospital.”

At the White House, the focus is on emphasizing how Obamacare has helped people in the three years since it became law.

“While work continues on the website, we think it is important that proponents of health reform undertake a renewed effort to refocus the public on the benefits of the law that have already been implemented,” said the White House official who spoke on condition of not being identified.

Obama’s remarks Tuesday “to discuss the health care law’s benefits already in place for millions of Americans and make the case for why we need to move forward to make sure the law is a success” is the first wave in a tsunami of information the administration plans to unleash.

Daily events will occur December 23 as the administration tries to shift attention away from the website woes of the past two months to take on Republican foes attacking the law.

Over the weekend, officials announced they had met their self-imposed November 30 deadline for getting the site working for the “vast majority” of users, saying response times and error rates had been slashed while capacity increased.

Jeffrey Zients, a former administration official brought in to oversee the website fixes after its launch, compared the hardware upgrades so far to widening a highway on-ramp from two lanes to four.

That means chronic breakdowns, error messages and delays users experienced two months ago when the website went live have mostly disappeared, he said, noting the average response time was less than 1 second and the system’s “uptime” — a measure of system stability — was consistently surpassing 90%.

It all means that can now handle its original intended volume of 50,000 concurrent users for a total of 800,000 visitors a day, according to Zients.

A new component that put users in a waiting queue during periods of high volume provided a better-managed delay than the site freezes and error messages of October.

Three CNN journalists who attempted to sign on Monday ended up in the new queue around midday and then two hours later. Their wait lasted a few minutes before they received a prompt on their screen to proceed with enrollment.

Later in the day, users proceeded directly to enrollment without waiting, indicating reduced volume at the end of the afternoon, as officials had predicted.
White House spokesman Jay Carney noted any major website has periodic problems that must be addressed.
“It does not mean that there will be no problems with the website going forward,” he said Monday when asked by reporters if was truly fixed or merely functioning at a minimal level.

Vocal throughout the launch of the program and the successive problems, the GOP stayed vigilant with its critique.

“President Obama and his administration repeatedly claimed the Obamacare website would be fully functioning by the end of November, but this has proven to be just another broken promise,” said Republican National Committee Chairman Reince Priebus. “The Obama administration had over three years to build, and all they’ve produced is a non-functioning website, wasting hundreds of millions of taxpayer dollars.”

In October, the first month of a six-month enrollment period, just over 106,000 people signed up for Obamacare. Less than 27,000 of them did so through the website, which was supposed to be the main enrollment portal.
An administration official familiar with the matter told CNN that about 100,000 people signed up for coverage last month on the site. The official cautioned the number was preliminary and final numbers would be released in mid-December.

Joanne Peters, a Health and Human Services spokeswoman, said enrollment through alternate channels and successful exchanges in 14 states would help bolster November figures.

Marilyn Tavenner, the official charged with implementing Obamacare as director of the Centers for Medicare and Medicaid Services, told a congressional hearing last month that the administration initially hoped to enroll 800,000 people by the end of November. The overall enrollment target by the March 31 deadline for 2014 is 7 million.

A properly functioning is crucial to implementing the most vital provisions of the health law that require people to have health coverage.

The coming months will show if it was successful.


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